Terms and Conditions

Please find all conditions and policies below:

1. Terms of use
2. Privacy Policy
3. Cookies Policy
4. Disclaimer
5. Terms & Conditions (Transportation Services) – includes Cancellation & Amendments policy
6. Terms & Conditions (Travel Agency)

⚠️ Summary of Cancellation & Amendments

Below is a summary of cancellation and change policies by fare type. All time limits are based on the scheduled service start time.

Saver Fare (Non-Flexible)

Category: JustRide · JustRide Plus · JustRide Van

Cancellation

• 14+ days: 60% refund
• 13–7 days: 40% refund
• <7 days or no-show: 100% fee (no refund or credit)

Changes

• Up to 7 days before service start time
• 25 CHF per change plus any applicable fare difference
• Subject to availability
• No changes permitted within 7 days of service

Discounted fare with limited flexibility.

Standard Fare

Category: BusinessRide · ElectricRide · Mercedes E-Class · Mercedes V-Class · VanRide · BusRide Mini · Toyota Corolla · VanRide XL
(and any vehicles not listed under Saver, Sprinter, or Full Day Rental)

Cancellation

• >7 days: Free (3.5% payment processing fee deducted)
• 6–3 days: 80% refund to the original payment method
• 48–24h: No cash refund, but 50% travel credit (valid 12 months)
• <24h or no-show: 100% fee (no refund or credit)

Changes

• Up to 12 hours before service start time
• First 2 changes free, thereafter 25 CHF per change
• Subject to availability and any applicable fare difference

Sprinter Fare

Category: Mercedes Sprinter

Cancellation

• >60 days: Free (3.5% payment processing fee deducted)
• 60–30 days: 250 CHF
• 29–8 days: 50% refund
• 7–2 days: 15% refund
• <48h or no-show: 100% fee (no refund or credit)

Changes

• Changes are subject to vehicle and driver availability
• Any approved change may result in a fare adjustment
• No changes permitted within 7 days of service

Full Day Rental

Cancellation

• >7 days: 90% refund
• 6–3 days: 60% refund
• <48h or no-show: 100% fee (no refund or credit)

Changes

• Up to 3 days before service start time
• First 2 changes free, thereafter 25 CHF per change
• Subject to availability and any applicable fare difference
• No changes permitted within 48 hours of service

Travel Credit

• Non-cash credit
• Valid 12 months
• Transferable
• Can be used partially (remaining balance stays valid)
• Non-refundable

Important

• All times refer to local Swiss time (CET/CEST)
• Fees apply to the total booking value
• Refunds are issued to the original payment method
• Refunds are processed within 5–10 business days; the exact timing depends on your payment provider or bank
• Payment processing fees are non-refundable
• No-show = not present at pickup time & location
• In exceptional circumstances, we may, at our discretion, apply more flexible conditions

If you have any questions about our terms and policies, you may contact us anytime by using our contact form. We are happy to help you with any questions you may have.