You can book online, by email, or by contacting us via our contact form. Your reservation must be made at least 48 hours in advance.
To get immediate assistance with last-minute bookings, please contact us via email or our contact form.

If you have any problems making a reservation or have questions about your booking, please contact us via email or our contact form.
Our customer service representatives are available to answer any questions you may have.

Yes! It's important that children are safely buckled up, and we've got you covered! During the booking process, please select your child safety seats from the extras section.
Child safety seats are provided at no cost. If you have not yet chosen a child safety seat for your confirmed booking, please notify us as soon as possible (at least 48 hours in advance) so that we can confirm the availability of a child safety seat in the vehicle.

They are, indeed, considered passengers. Please remember to include any children who will be traveling with you when booking a transfer/transportation with us. This is due to the fact that they will simply take a seat. If your child requires a booster or child's seat, please include your preference in the extra section of the booking or contact us at least 48 hours in advance to ensure a child seat is available. Please keep in mind that in Switzerland, we are not allowed to transport children without using a child seat.

If you require any meet-and-greet services, please let us know at the time of booking and we will be happy to accommodate your request.

The driver will be waiting for you inside the terminal (for airport pickups) or near the train station (for pick ups at train stations). We'll let you know 48 hours in advance where the meeting point is located. We will also provide you with the driver's contact information. We recommend that you book a meet and greet package during the booking process. If you provide us with your exact address or hotel, the driver will meet you there.

Please contact the driver directly. The driver's contact information will be provided to you at least 48 hours in advance of your pickup. You can contact the driver using the number given to you. If you are unable to contact the driver, please call our Customer Service Hotline, and one of our team members will assist you further.

Airport: The free waiting time is 60 minutes from the time of arrival. The free waiting time includes the loading of luggage. Each additional minute of waiting time will be charged with 1.00 CHF / min or your booking will be treated as a no-show (with no refund) in case of any further delays.

Other pick-up points: The free waiting time is 15 minutes from the time of departure (pick-up time). The free waiting time includes the loading of luggage. Each additional minute of waiting time will be charged with 1.00 CHF / min or your booking will be treated as a no-show (with no refund) in case of any further delays.

We strongly recommend that you contact us immediately if your flight is delayed or cancelled.

Please contact us if you are unable to find the driver at the agreed pick-up point or if you are delayed at immigration, customs, lost baggage or baggage claim. If you fail to contact us within the free waiting period, we may consider your booking a "no-show" after the free waiting period mentioned above (1 hour at the airport and 15 minutes outside the airport). In this case, you agree to pay the full cost of your trip without being entitled to any transportation.

All vehicles used for your private transfer have space for one medium-sized suitcase per passenger seat, not exceeding 70cm x 45cm x 25cm. We ask that you let us know at the time of booking if you have any additional luggage to transport. Smaller bags such as cameras or handbags do not need to be declared. The passenger is responsible for any costs incurred if additional vehicles are required to transport undeclared luggage. Please note: Hand-luggage or smaller bags should not exceed 40cm x 20cm x 25 cm. In case your hand luggage exceeds 40cm x 20cm x 25 cm, you must declare it.

Please notify us three days prior to departure/pick-up if you are traveling with excess baggage. If the excess baggage is not pre-registered, any additional baggage (excluding handbags and laptop bags) that can be carried in the vehicle will be charged CHF 15 (per additional unregistered excess baggage). Furthermore, carriage of unregistered excess baggage is not guaranteed.

If a passenger requires the carriage of special items or sports equipment, such as skis, golf clubs, bicycles, snowboards, wheelchairs/scooters, etc., those items are considered additional excess luggage and are neither included in the rate nor confirmed for carriage. You can add those special items when you book. If your sports equipment or special items are not listed as additional bookable luggage, you must notify us by email before or immediately after the booking (within 30 minutes of making your reservation).

The transportation of those special items or sporting equipment must be confirmed in writing. You should not consider the carriage of your special items to be confirmed until you have received written confirmation of carriage.

We reserve the right to cancel the reservation if we are unable to transport unregistered excess baggage. In this case, there will be no refund of the paid amount, and the transportation service will be forfeited with no replacement.

It is dependent on the vehicle category you have reserved. Please read the terms and conditions to learn more about canceling / amending the service you have booked. Please read the terms and conditions to find out more about cancellation/amendment of the service you have booked. Alternatively, you can get in touch with us by sending us an e-mail or by using our contact form.

If you miss a transfer due to being late or if your flight is cancelled and you are unable to arrive on time (within the free waiting time), we may treat your booking as a no-show with no refund. We recommend that you contact us as soon as you realize you will be late or that your incoming flight/train has been delayed or cancelled so that we can discuss your options. For more information, please read our terms and conditions or contact us via email or through our contact form.

We can arrange transfers to car free resorts or towns on request. There may be a change in the mode of transport en-route.

We will do our best to meet your requirements. If you or a member of your party has an illness or disability, please contact us prior to your booking so that we can ensure that the most suitable vehicle can be arranged to meet your requirements as well as being available. If you do not inform us that there are special requirements to be met for an illness or disability and if it is not possible to provide you with transport at the time of pick-up due to not providing us with important information, we may not be able to provide you with transport. If we have not been informed and we are unable to transport you to your destination as a result, we regret that we will not be able to refund the amount paid.

If your group is divided into two (or more) parts and some members arrive at different times, but you want to use the same transfer for the entire group, it is best to book a transportation with the pickup time based on the last arrival flight.

Your reservation can be paid by credit card or PayPal. If you need to pay for additional services on the spot, the driver will accept cash or credit card payments in CHF.

Smoking and the consumption of alcoholic beverages and spirits are strictly forbidden in the vehicles.